Performance
We want you to be proud of where you live and we know this starts with a safe place to call home. We will work with you to maintain and deliver high quality repairs and maintenance. Take a look at how we’re doing.
Below is a key of what each of the faces mean:
Our performance is on or above targets
Our performance is heading in the right direction to reach our targets
We still have lots to do, and our teams are working hard to reach targets
Landlord compliance
We want you to be proud of where you live and we know that this starts with a safe place to call home. We will work together with you to maintain and deliver high quality repairs and maintenance and complete these within agreed timescales. You can now see performance from March 2024:
Tenant satisfaction
TARGET SET: 100%
99.99%
of homes have completed gas safety checks
TARGET SET: 100%
100%
of homes have had a valid fire risk assessment
TARGET SET: 100%
100%
of homes have had asbestos management surveys carried out
TARGET SET: 100%
99.8%
of homes have had electrical installations (within 5 years with a valid EICR)
TARGET SET: 12%
15.2%
of homes have a valid legionella risk assessment
TARGET SET: 100%
100%
of lift inspections carried out within statutory timescales
